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Tel: 01964 543655

Opening Times
Mon to Fri: 7am-5pm
Saturdays: 8am-12noon

Privacy Policy

Protecting Your Privacy

1: We, Robinson Builders Merchant Ltd are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. By sending your details to us, you acknowledge that you have read the following and agree that Robinson Builders Merchant Ltd may use information supplied by you for general administrative, marketing and operational purposes.

Personal Information

2: Robinson Builders Merchant Ltd will use any personal information collected in accordance with the general data protection regulation which comes into effect May 2018. Personal data means any data you provide us with that relates to an identifiable person who can be directly/indirectly identified from that data. Robinson Builders Merchant Ltd has taken and will continue to take appropriate measures to keep secure any personal information given by you.

What information we collect and why?

3.1: You may be asked to provide some or all of the following when placing an order or opening an account with Robinson Builders Merchant Ltd;

  • Name/Company Name
  • Telephone Number
  • Email Address
  • Home/Work/Delivery Address
  • Payment Details

3.2: Although we take appropriate measures to ensure the security of information in our possession, you acknowledge that the internet is an open network and the transmission of information over the is not controlled by Robinson Builders Merchant Ltd. You have certain rights under the applicable law including the right to access or correct information.

3.3: When you access our website there is device information that is automaticallycollected. This can include;

  • Device Type
  • Cookies
  • Operating System
  • IP address
  • Browser type
  • Browser information
  • Domain name
  • Access time
  • Settings
  • Referring website addresses

3.4: You may submit your CV via post if you’re interesting in working for us. Information may include;

  • Personal Details
  • Education
  • Employment details
  • Salary History
  • Other relevant details

3.5: We will use this information to process your application. We may also keep it in our records for future reference. If you no longer would like us to hold your records please write to us immediately at our registered address.

What we do with the information we gather?

4.1: Our use of your personal data will always have a lawful basis, either because it’s necessary, because you have consented to our use of your data or because it is in our legitimate interests.

4.2: We require the information outlines in the previous section to understand your need & provide you with a better service, and in particular for the following reasons;

  • Internal record keeping
  • Sending marketing communications, if opted in
  • Sending documents to you (i.e invoice’s)
  • Improve services

Who has access to your information?

5: We are committed to ensuring that your information is secure. We will not sell, distribute or lease your details to third parties. Any data we request will be safeguarded under current legislation. We will only share relevant information with companies if necessary to deliver services on our behalf.

How and where we store your data?

6.1: We only keep data for as long as we need to in order to use it as described in this policy and/or as long as we have your permission to keep it.

6.2: You may request details of personal information which we hold about you at any time. Please write to us immediately if you wish to do so.

How we use cookies

7.1: Like many other websites, we use cookies. We use them to help you personalise your online experience.

7.2: A cookie is a text file saved to your computer used to track user navigation around a website. Cookies identify your computer, not you as an individual. They help to speed up searches, recognised you when you return to our site and allow us to understand visitor numbers.

Links to other websites

8.1: This website contains links to other sites which are completely unrelated to Robinson Builders Merchant Ltd. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should look at the privacy statement applicable to the website in question.

8.2: We use Mailchimp to manage our email marketing communication; if you unsubscribe from our mailing list this will take effect within a day. Mailchimp do not disclose out mailing list to any other party and their privacy policy can be found on their site.

Changes to Policy

9: Any changes we make to our privacy policy in the future will be posted on this page. Last updated May 2018.